We are continuing to run as near to typical as possible and are adapting our services to support our consumers.

Contacting the VOA

The very best way to contact us is through the Contact Type, which also has links to beneficial self-help guidance. We have actually significantly developed our capability to handle electronic inquiries and using this channel will help guarantee your inquiry is handled by the suitable group as quickly as possible.

We supply a range of reasonable changes to customers where they are required. Consumers can let us understand through the Contact Kind or ask a pal or family member to finish on their behalf.
If you require to return any kinds or documents to us please send them electronically, rather than by post.

Telephone support

We have resumed a restricted telephone service in between 10 am– 2pm, Monday to Friday. Please just call us if you are not able to use the Contact Type or discover the details you are searching for on our website. You may receive a quicker complete reaction through utilizing the Contact Form.

Home evaluations

We have actually rebooted residential or commercial property assessments for domestic and non-domestic residential or commercial properties. We will just perform a physical examination if it is safe to do so and we can not collect the information we require digitally.
We will get in touch with consumers ahead of time to go through a danger assessment and guarantee the assessment is performed as safely as possible for our consumers and the inspector. We will also follow social distancing guidelines and other precaution throughout the visit.

Other in person visits

Examinations for Fair Rent work are still stopped briefly and we continue to collect the info we require through other routes in order to progress cases. Our Rent Officers are also making higher use of details readily available electronically rather than making sees to gather rental information.

We are not able to accommodate demands to view paper copy rental details we hold, such as Lease and Lease Particulars, Forms of Return and proposition types.

Released 7 August2020