- This is a preview of the Business Insider Intelligence Chatbots in Insurance Coverage Playbook premium research report.
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Incumbent insurance companies are using chatbots to transform from passively engaging clients to putting consumer engagement at the leading edge of their service models.
The insurance sector has been far behind other sectors of financial services when it comes to providing on consumer engagement– but today, insurance companies are tapping advances in chatbot innovation to provide frequent and personalized consumer interactions.
- To achieve this, it released a chatbot service, dubbed Robotics Made it possible for Virtual Assistant (REVA)– which consists of both fundamental and complicated capabilities– to preserve a strong client experience while freeing up live employees to grow its organization.