On Call Friday is upon us so take a minute from glumly hitting refresh on your government website of option and join us for a story of abbreviations and adult filters in today’s edition of On Call
” Kate” (for that is not her name) contributed today’s tale, which worries the time, five years earlier, when she was tasked with staffing a helpdesk.
Thanks to the technology of the day, she had the ability to easily from another location gain access to users’ computers rather than need to traipse around, sorting out problems. Useful for when telephone diagnosis did not pass muster.
On the day in question she was called by a gas engineer who had actually been contracted out to a health center. He had actually sent an energy report to the client and, rather than acceptance or quibbling, had had his message curtly rejected by the trust’s systems with an easy mistake message.
The engineer was a bit baffled by everything so called on the helpdesk for support.
When even a power-cycle fandango can not conserve your Windows desktop
” I remoted in to have a look at this error message,” Kate told us, “and found that the mistake message was sent out by the recipient’s firewall program and it said ADULT_RULE_TRIGGERED.”
” It was a brand-new one for me!” she stated.
Maybe a little fearfully, she asked the engineer what precisely he had actually sent out to the client.
” It was certainly an energy report,” she informed us, “which contained a table embedded in the email, and in the ‘systems of measurement’ column he ‘d typed the widely known abbreviation for cubic metres over and over once again.”
The emailed report was festooned with the abbreviation for cubic metres. Favorably spattered with it.
It was barely surprising the firewall program had spat it out.
” I smirked,” said Kate, “and told him that was never going to get past any excellent spam filter.”
We can just appreciate that the hospital was not at a lovely Lincolnshire town located not a million miles from Grimsby Who knows how the filter may have reacted.
Kate went on to inform the ashamed engineer in the uses of superscript, including it to his Quick Gain access to for simple retrieval.
And the engineer himself? He was just thankful not to be chuckled off the phone line.
Ever been caught out by an abbreviation? Or found an innocent explanation for what initially look seemed extremely questionable? Share the time you dealt with that ticket with an e-mail to On Call ®